WARRANTY

Something go wrong? Fill in the warranty claim form below!

OUR WARRANTY COVERAGE

Zini Bicycles Limited Warranty Policy
All warranty claims must be submitted using the official Zini Bicycles Warranty Claim Form: https://www.cognitoforms.com/Omnico2/warrantyframeform
While we endeavour to process all warranty claims as efficiently as possible, please allow 5 to 7 working days for the assessment and resolution of your claim.
The final determination regarding warranty coverage rests with Zini Bicycles, subject to any rights afforded to consumers under applicable consumer protection legislation.
Limited Lifetime Warranty means the reasonable service life of the frame under normal intended use by the original owner.

Warranty Coverage
The Zini Bicycles warranty covers defects in materials and workmanship resulting from a manufacturing fault. It does not cover damage, wear, or failure arising from normal use, accidents, misuse, neglect, improper maintenance, or unauthorised modifications.
This warranty applies only to the original purchaser and requires valid proof of purchase from an authorised Zini Bicycles dealer.
The warranty is not transferable and will not apply to second-hand owners.
Zini Bicycles reserves the right to inspect the bicycle and/or request additional photographs and documentation before determining warranty eligibility.

Time Periods

  1. Zini Bicycle Z29 Frames: Limited Lifetime warranty for the original owner, original proof of purchase is required.
  2. Zini Bicycles Full Suspension Roam Frames and Swing Arms (chainstays, seatstays, and shock links): 5 years.
  3. Zini and Z-Tech Branded components and Wheels: 1 year.
  4. Paint and decals: 1 year.
  5. Non Zini and Z-Tech Components (Shimano, SRAM, suspension forks, dropper posts, wheels, etc) are covered by the component manufacturer’s warranty, not Zini Bicycles

Proof of Maintenance
Zini Bicycles may request service records or proof of maintenance when assessing a warranty claim.

Exclusions
The warranty does not cover damage or failure resulting from:

  1. Abuse or misuse of the bicycle.
  2. Neglect or failure to properly care for the bicycle.
  3. Repairs performed by unauthorised persons or using improper methods.
  4. Incorrect assembly of the bicycle.
  5. Improper bicycle fit or setup.
  6. Failure to perform routine maintenance as specified in the owner’s manual.
  7. Alterations or modifications to the frame, fork, or components.
  8. Installation of incompatible or non-approved components.
  9. Corrosion, oxidation, or rust-related damage.
  10. Crash, impact, or accident damage.
  11. Abnormal, excessive, competitive, or improper use, including riding beyond the bicycle’s intended purpose.
  12. Damage resulting from normal wear, material fatigue, or the natural ageing of materials is not covered.
  13. Commercial use, including rental fleets, bike-sharing programmes, courier services, or similar operations.

Normal Wear and Tear
This warranty does not cover normal wear and tear of consumable or service items, including but not limited to:

  • Chains
  • Brake pads
  • Brake rotors
  • Tyres
  • Tubes
  • Grips
  • Cables and housing
  • Bearings
  • Suspension seals
  • Drivetrain components
  • These items are considered maintenance components and will naturally wear during normal use.

Examples of Warranty Coverage

✅ Typically Covered
A crack develops at a frame weld during normal riding conditions, and Zini Bicycles determines that the crack resulted from a manufacturing defect.

❌ Typically Not Covered
A frame is bent or damaged following a crash or impact.
A component fails due to inadequate maintenance.
Damage results from modifications or the installation of incompatible components.
Cosmetic damage such as scratches, chips, fading, or paint damage caused by normal use.

Approved Warranty Claims and Bicycle Rebuilds

Where a warranty claim is approved:

  1. All frame replacements and rebuilds must be completed by an authorised Zini Bicycles dealer.
  2. Labour costs associated with warranty service, including component removal, transfer, installation, and bicycle assembly, are the responsibility of the bicycle owner unless otherwise authorised in writing by Zini Bicycles.
  3. If the original frame is no longer available, Zini Bicycles reserves the right to provide a replacement frame of similar value, specification, and intended use.
  4. Any additional components required to complete the rebuild due to compatibility differences between old and replacement frames shall be supplied and paid for by the bicycle owner.
  5. Shipping, handling, packaging, customs duties, and any other incidental costs may be the responsibility of the bicycle owner unless otherwise agreed by Zini Bicycles.

Limitation of Liability
To the maximum extent permitted by law, Zini Bicycles shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the bicycle or any warranty claim.

Warranty Form