FAQ

A short list of some frequently asked questions

QUESTION:
Can I replace the wheels on my Zini with better aftermarket wheels?
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ANSWER:
Yes, you can just make sure that the size is the same – 29” for 29” and that the axle standards and spacing is the same. QR or TA and 135mm or 142mm or 148mm BOOST.

QUESTION:
What is the maximum tyre size that can fit on my Zini 29” bike?
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ANSWER:
On Gen 1 HT (21/22) You can fit up to a 2.25” rear tyre
On Gen 2 HT (23/24) You can fit up to a 2.35” rear tyre

QUESTION:
What tyres are best for my bike?
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ANSWER:
Depending on what you ride, you can fit any type of tyre, fit for purpose. If it fits in the frame with around 5mm clearance all round.

QUESTION:
Why is the right size bike a good idea?
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ANSWER:
Bicycle geometry is designed to suit a particular size of rider. This improves comfort and prevents unnecessary strain. If you are unsure of which size to go for, ask your local Zini dealer for advice. You can always finetune a reasonably sized bike to fit you perfectly by adjusting saddle position, bar height/roll and stem length.

QUESTION:
Where can I read the warranty policy on my Zini bike?
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ANSWER:
Full warranty document is on our website.

QUESTION:
How do I register my bike for warranty purposes?
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ANSWER:
You need to log onto our website to register your warranty – and please keep your proof of purchase.

QUESTION:
What is the process for lodging a warranty claim?
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ANSWER:
Take your bike to the shop where you bought it, along with your proof of purchase.

QUESTION:
Is the guarantee transferable to a second buyer?
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ANSWER:
The warranty is not transferable to a second owner.

QUESTION:
What is the maximum weight limit/load limit on my Zini bike?
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ANSWER:
On kids bikes the maximum weight is combined 55kg for rider, including all kit, water and gear.
On adult bicycles the maximum weight is combined 120kg for rider including all kit, water and gear.

QUESTION:
Why is my bike lighter or heavier than stated on the website?
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ANSWER:
Weights are done on a size Med bicycle excluding pedals. Different sizes will have different weights. Also paint finishes, welding techniques, and rolling specification changes can result in different weights. Weight and spec is subject to change without prior written notification.

QUESTION:
Can I repair my frame if damaged?
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ANSWER:
Yes and no. Your warranty will be immediately void when any work, cosmetic or structural is done to your frame. However, if you do not care for a warranty, or you are the second owner; you can repaint your bike without risking structural integrity using good quality paints and non-abrasive paint stripping techniques. We do not recommend repairing alloy or carbon yourself, and if you want to repair your frame, only use a skilled, reputable repair centre. And even then, take care, and keep your eye on the repaired area for cracks.

QUESTION:
What maintenance is required for my bike?
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ANSWER:

  • Regular cleaning with a good quality bike wash is recommended.
  • Do not use a pressure washer near bearings, bushings and suspension components.
  • Suspension components needs to be serviced every 50 hours.
  • Clean fork stanchions and seals with a soft damp cloth after dusty or dirty rides and the same for shock stanchions.
  • Check your chain and drivetrain components for wear and keep within acceptable wear parameters to prolong your drivetrain.
  • Thoroughly clean your drivetrain often.
  • Make sure your gears shift easily and that your derailleur hanger is not bent.
  • Check bolts and keep fastened to appropriate torque settings.
  • Keep tubeless tyres filled with a decent amount of sealant.
  • Always inspect your bike properly after crashes.
  • Use quality chain lube and lube your chain often.
  • Check your brake pads for wear.

QUESTION:
Can I customize my bike with different components?
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ANSWER:
Yes. As long as they are compatible, component upgrades and changes are great fun and a good way to personalise your bike.

QUESTION:
How do I choose the right bike for me?
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ANSWER:
If you are unsure – ask your local bikeshop for a recommendation.

QUESTION:
Why would I choose alloy over a carbon frame?
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ANSWER:

There are several reasons why someone might choose an alloy hardtail mountain bike over a carbon bike:

  1. Cost: Alloy bikes are generally less expensive than carbon bikes, making them a more budget-friendly option for those looking to get into mountain biking or upgrade their current bike.
  2. Durability: Alloy frames are generally more durable and can withstand more abuse than carbon frames. This is especially important for mountain biking, where the bike is likely to take a lot of hits and impacts.
  3. Maintenance: Alloy frames are easier to maintain and repair than carbon frames. Carbon frames require specialized tools and knowledge to repair, while alloy frames can often be worked on using basic tools and techniques.
  4. Ride feel: Some riders prefer the feel of an alloy frame over a carbon frame. Alloy frames tend to have a stiffer, more responsive ride, while carbon frames can be more forgiving and dampen vibrations.
  5. Environmental impact: Carbon bikes have a higher environmental impact than alloy bikes due to the manufacturing process and the fact that carbon frames cannot be recycled. If sustainability is a priority for you, an alloy bike may be a better choice.

QUESTION:
Which derailleur hanger will fit my bike?
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ANSWER:
Contact your local bikeshop who will be able to assist.